Veterinary Customer Care Manager – West London – £28,000-£33,000 p/a dependent on experience

Full Time, Temporary, Permanent
Hounslow
West London
LEAP392
Base £28,000
Estimated £33,000

Leapfrog Recruitment have an exciting opportunity that would suit a Registered Veterinary Nurse or experienced Veterinary Receptionist wanting to step into management. An initial 9 month maternity cover as Customer Care Manager which can lead into a permanent Practice Manager role for the right candidate. 

Full time based in the Hounslow surgery but can be divided between the Hounslow and Ealing surgery if required. A Veterinary background is preferred but we will also consider applicants  with a management/ HR background.

The role would involve:

  • Managing all social media platforms – Facebook, Twitter and Instagram. Producing engaging content & responding to comments & messages.
  • Quarterly newsletter – Proof reading, personalising, adding to websites, emailing to clients.
  • Pet Healthcare Club – Enquiries, marketing, product allocation, liaising with the direct debit provider.
  • Recruitment of new staff – Advertising positions, interviews, gaining references, training.
  • Maintenance of websites – adding new content / blogs ect.
  • Competitor analysis.
  • Managing accounts for charities, clients, debt management and payment plans.
  • Arranging Christmas party!
  • Fire officer duties.
  • Working alongside the practice owner to implement changes into the surgeries, by informing staff ect.
  • Managing reviews across numerous platforms, client comments, managing complaints in a polite professional manner and meeting client expectations.
  • Appraisals, helping to manage staff, sickness, holiday, arranging cover ect.

Working hours:

  • Full time, 37.5hrs per week

A Veterinary background is preferred but we will also consider applicants  with a management/ HR background.

 

Interested? Apply/ enquire via this site or call/text/whatsapp 07585608386 and speak to Olivia for more information. 

Job Reference: LEAP392 

Leapfrog Recruitment – Veterinary Recruitment Specialists – www.leapfrogrecruitment.co.uk 

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